ARTICLE 1 – DEFINITIONS

In these general terms and conditions, the following terms are understood as:

1. CLAIR DE LUNE: the company as defined in Article 2 of these general terms and conditions.

2. Consumer: the natural person who does not act in the exercise of a profession or business and who has entered into, or intends to enter into, an agreement with CLAIR DE LUNE.

3. Agreement: the distance contract concluded between CLAIR DE LUNE and the consumer through the CLAIR DE LUNE webshop, regarding the sale and delivery of products.

4. Right of withdrawal: the possibility for the consumer to cancel the agreement within the reflection period.

5. Reflection period: the period during which the consumer can exercise their right of withdrawal.

6. Product(s): the product(s) offered by CLAIR DE LUNE on the webshop www.clairdelune.nl.

ARTICLE 2 – COMPANY IDENTITY

Company name: Clair de Lune B.V.

Registered address: Populierenstraat 35, 4711 RH St. Willebrord, Netherlands Chamber of Commerce number: 98433709
Email address: info@clairdelune.nl

ARTICLE 3 – APPLICABILITY

1. These general terms and conditions apply to every offer and/or legal act of CLAIR DE LUNE and to every distance contract concluded between the consumer and CLAIR DE LUNE.

2. Before concluding the agreement between the consumer and CLAIR DE LUNE, the text of these general terms and conditions will be made available electronically. If this is not reasonably possible, the consumer will be informed where these terms and conditions can be accessed electronically. The general terms and conditions are freely accessible on the website clairdelune.nl. Upon request, they will be sent to the consumer free of charge.

3. CLAIR DE LUNE is entitled to refuse orders or request additional information. If one or more provisions of these General Terms and Conditions are wholly or partially void or null, the remaining provisions remain in force.

ARTICLE 4 – THE OFFER

1. All products offered through the CLAIR DE LUNE webshop are subject to availability.

2. If an offer has a limited validity period or is made under conditions, this will be explicitly stated in the offer. Obvious mistakes or errors in the offer do not bind CLAIR DE LUNE.

3. The offer contains a complete and accurate description of the products offered. The description is sufficiently detailed.

ARTICLE 5 – THE AGREEMENT

1. The agreement between the consumer and CLAIR DE LUNE is concluded when the consumer accepts the offer by placing an order on the webshop www.clairdelune.nl and completing payment.

2. CLAIR DE LUNE reserves the right to refuse orders or request additional information. In case of refusal, the consumer will be notified. If one or more provisions of the agreement are void or annulled, the remaining provisions remain in force. In that case, the parties will consult to replace the void or annulled provision with a reasonable solution.

ARTICLE 6 – PRICES, PAYMENT AND DELIVERY

1. Prices on the webshop include VAT, unless stated otherwise.

2. CLAIR DE LUNE is entitled to change prices if no agreement has yet been concluded, but already placed orders will be delivered at the agreed prices.

3. Payment by the consumer must be made in advance. CLAIR DE LUNE is entitled to suspend or cancel an order if payment is not received.

4. CLAIR DE LUNE may use third parties for the execution of the agreement, including but not limited to carriers and logistics service providers.

5. No rights can be derived by the consumer from the use of third parties, their delivery times, or the manner of execution.

6. Delays or shortcomings caused by third parties engaged by CLAIR DE LUNE do not entitle the consumer to compensation.

7. The place of delivery is the address provided by the consumer when placing the order. CLAIR DE LUNE is entitled to charge delivery costs. These will be displayed during the order process.

ARTICLE 7 – RIGHT OF WITHDRAWAL

1. A consumer can cancel a distance contract within 14 days after receiving the product, provided the conditions for withdrawal are met.

2. The right of withdrawal does not apply if the consumer is not a natural person.

3. The consumer must notify CLAIR DE LUNE of the return via the return instructions on the website, indicating which products are returned and the reason. The website’s return conditions apply.

4. For hygiene and health reasons, certain products such as lingerie cannot be returned if the hygiene seal is broken, unless the consumer proves the product was defective or damaged.

5. The consumer must return the products as soon as possible, but no later than 14 days after notifying the return, to the address specified by CLAIR DE LUNE. The risk and proof of timely exercise of the right of withdrawal lie with the consumer.

6. Products subject to the right of withdrawal must be returned undamaged, unused, and in their original condition and packaging. If the consumer does not comply with the withdrawal conditions, CLAIR DE LUNE reserves the right to refuse the return or charge a reduction in value. The costs of withdrawal are borne by the consumer.

ARTICLE 8 – COMPLAINTS

1. Complaints about products and/or delivery must be sent in writing within 48 hours of receipt to info@clairdelune.nl, stating the order number.

2. The webshop will handle complaints within 14 days.

3. If a complaint is not reported in time, it is assumed that the product complies with the agreement.

4. If the complaint is deemed justified, CLAIR DE LUNE will either re-deliver the product or cancel the delivery and refund (partially) the purchase price.

ARTICLE 9 – LIABILITY

1. CLAIR DE LUNE is liable for direct damage resulting from intent or gross negligence by the webshop. Direct damage is reimbursed up to the purchase price of the relevant product.

2. CLAIR DE LUNE is not liable for indirect damage, such as consequential damage, loss of profit, missed savings, missed turnover, damage due to mutilation, or loss of personal items during return or shipment.

3. CLAIR DE LUNE is not responsible for differences in fit or choosing the wrong size.

4. CLAIR DE LUNE strives for safe and careful delivery but is not liable for damage or loss during transport unless caused by intent or gross negligence.

5. Damage caused by incorrect use, improper washing, or other actions by the consumer is outside CLAIR DE LUNE’s liability.

ARTICLE 10 – RETENTION OF TITLE

1. Ownership of all products sold to the consumer via the webshop remains with

2. CLAIR DE LUNE until the consumer has fulfilled all obligations under the agreement, including full payment of the purchase price and any additional costs. The consumer may not sell or otherwise make the products available to third parties until full payment has been made.

3. If the consumer defaults, CLAIR DE LUNE has the right to reclaim the products. The costs of reclamation are borne by the consumer.

ARTICLE 11 – PRIVACY

The webshop processes customers’ personal data in accordance with applicable privacy laws. For more information, please refer to our Privacy Policy.

ARTICLE 12 – APPLICABLE LAW

1. Agreements between CLAIR DE LUNE and the consumer are governed exclusively by Dutch law. Disputes will be settled through consultation as much as possible.

2. All disputes between the consumer and CLAIR DE LUNE will be resolved exclusively by the competent court in the district where CLAIR DE LUNE is established.