Free shipping on NL orders over €100
If you have a question, please consult our list of frequently asked questions before reaching out for assistance.
ORDERS & SHIPPING
Orders placed before 11:59 PM (CET) are prepared and dispatched the same day.
Please note that dispatch refers to the moment your order leaves our warehouse.
Delivery times are determined by the carrier and may vary.
Yes. Orders placed before 11:59 PM (CET) are carefully prepared and dispatched the same day by our fulfillment center.
Please note that dispatch refers to the moment your order leaves our warehouse.
Delivery times depend on the carrier and cannot be guaranteed.
Orders with a total value of €100 or more are shipped free of charge.
For orders below €100, shipping costs apply and are calculated at checkout.
The exact amount will be displayed before payment is completed.
RETURNS & HYGIENE
Due to the intimate nature of our products
For hygiene reasons, lingerie items are non-returnable unless they meet the conditions outlined below. We kindly ask you to review your order carefully before completing your purchase.
WHEN RETURNS ARE ACCEPTED
A return may be accepted only if:
The item is unworn, unused, and unwashed
All original tags, hygiene seals, and packaging remain fully intact
The item is returned in its original condition
Returns that do not meet these conditions cannot be accepted.
WHEN RETURNS ARE ACCEPTED
A return may be accepted only if:
The item is unworn, unused, and unwashed
All original tags, hygiene seals, and packaging remain fully intact
The item is returned in its original condition
Returns that do not meet these conditions cannot be accepted.
HOW TO REQUEST A RETURN
If you believe your item qualifies for a return, please contact us within 14 days of receiving your order at: info@clairdelune.nl
Include your order number and a brief description of the issue.
Returns sent without prior approval will not be processed.
If you receive an item that is damaged or incorrect, please notify us within 48 hours of delivery at info@clairdelune.nl.
Claims reported after this period may not be accepted.
Each case is assessed individually, and an appropriate resolution will be provided where applicable.
If you wish to change your order, please send an email to info@clairdelune.nl. Our team will review your request and determine what modifications can still be accommodated. We strive to assist you as much as possible to ensure your satisfaction.
PRODUCT & FIT
Our pieces are designed to be worn intuitively and are available in XS, S, M, L, and XL.
To help you find your best fit, we recommend consulting our size guide, where you can match your measurements to the appropriate size.
All bras feature an adjustable back closure, allowing for approximately 5 cm of additional adjustment for a personalized and comfortable fit.
If you are between sizes or unsure, we generally recommend sizing up for added comfort.
Yes. Our bras are finished with an elegant hook closure, offering up to 5 cm of adjustment for a personalized fit.
Designed for comfort, flexibility, and ease — without compromising on form.
CARE & MATERIALS
Our pieces are made from delicate materials. We recommend hand washing only. For full care instructions, please visit our Care instructions page.