This is the privacy policy of Clair de Lune B.V., located at Populierenstraat 35, 4711 RH St. Willebrord, the Netherlands, registered with the Dutch Chamber of Commerce under number 98433709. Clair de Lune B.V. is the controller and is responsible for the processing of personal data as described in this privacy statement.

At Clair de Lune B.V., we highly value the privacy of our visitors and customers. We process personal data in accordance with applicable data protection laws and regulations, including the

General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679).

This policy applies to all visitors of our website (www.clairdelune.nl) and to customers who have made a purchase through our website. This privacy statement explains which personal data we process and for what purposes.

PURPOSES OF PROCESSING

Processing and shipping orders
Handling returns
Processing payments
Creating and managing customer accounts
Customer service and communication
Improving the website and our services
Determining strategy and policy
Sending newsletters and promotional offers (only if consent has been given)
Complying with legal obligations

TYPES OF PERSONAL DATA

First and last name
Address details
Telephone number
Email address
Payment details
IP addresses
Order history
Website activity data
Marketing preferences (if consent provided)

DATA RETENTION

Invoice, order, and payment data are retained for a minimum of 7 years.Account data is retained as long as the account is active.
Marketing data is retained until consent is withdrawn.

SHARING WITH THIRD PARTIES

Personal data is shared only when necessary with delivery services, suppliers, payment

providers, and accountants. Data processing agreements are in place.

SECURITY

Appropriate technical and organizational measures are taken to protect personal data.

YOUR RIGHTS

Access
Correction or deletion
Objection
Withdrawal of consent
Data portability

COMPLAINTS

Please contact us at info@clairdelune.nl.

COOKIES

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